Privacy policy

Privacy Policy

Protecting your privacy is part of our service.

This Privacy Policy explains how Birkcorner collects, uses, shares, stores and protects your personal information when you visit birkcorner.com, contact our support team, or place an order with us. It also explains the privacy rights available to you under United States federal and state privacy laws, and how to exercise them.

Effective Date: August 14, 2026  •  Last Updated: August 14, 2026

Data Collected

Personal & Order Information

Only the information necessary to process orders, provide support and operate our website.

Payment Security

Encrypted Processing

Card details are entered on encrypted pages and handled by PCI-DSS compliant payment providers. We never store full card numbers.

Selling of Data

We Do Not Sell Your Data

We do not sell your personal information for money, and we honor opt-out requests for advertising-related sharing.

Your Rights

Full Control

You may request access, correction, deletion, portability or opt-out at any time, free of charge.

1. Who We Are & Scope of This Policy

Birkcorner ("Birkcorner", "we", "us" or "our") operates the website birkcorner.com and is the business responsible for the personal information collected through it. This Privacy Policy applies to all visitors, customers and users of our website, our customer support channels and our email communications. It does not apply to third-party websites we link to, which operate under their own privacy policies.

By using our website or placing an order, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with it, please do not use our website or submit personal information to us.

Business Information & Data Controller

Birkcorner
600 Congress Ave, Suite 1301
Austin, TX 78701
United States

Email: support@birkcorner.com
Phone: +1 (347) 824-5644
Support Hours: Monday–Friday 9:00 AM–6:00 PM CT, Saturday 10:00 AM–2:00 PM CT

Privacy requests: support@birkcorner.com (subject line: "Privacy Request")

2. Information We Collect

We collect personal information in three ways: information you provide to us directly, information collected automatically when you use our website, and information we receive from third parties who help us operate our business.

Information You Give Us

  • First and last name
  • Email address
  • Shipping address
  • Billing address
  • Telephone number
  • Order and transaction history
  • Payment confirmation details (last four digits and card type only)
  • Customer support messages, return and exchange requests
  • Product reviews and any content you voluntarily submit
  • Newsletter and marketing sign-up preferences

Information Collected Automatically

  • IP address and approximate location (city/region level)
  • Browser type, language and version
  • Device type, operating system and screen settings
  • Referring website and exit pages
  • Pages viewed, products viewed and time on site
  • Cart and checkout activity
  • Cookie identifiers and similar tracking identifiers
  • Aggregated analytics and performance data

Information From Third Parties

  • Order and payment confirmations from payment processors
  • Fraud and risk scoring from fraud-prevention providers
  • Delivery status updates from shipping carriers
  • Address validation results
  • Aggregated advertising and analytics measurement data
What we do not collect

We do not knowingly collect Social Security numbers, government identification numbers, precise geolocation, biometric data, health information, or information revealing racial or ethnic origin, religious beliefs, sexual orientation or union membership. We do not ask you to provide this information, and we ask that you do not send it to us.

3. Why We Use Your Information

We use your personal information only for the purposes described below, and we do not use it for materially different, unrelated or incompatible purposes without notifying you first.

Order Processing

Accepting, preparing, shipping and delivering your purchases, and sending order confirmations, shipping notifications and delivery updates.

Payments & Refunds

Processing payments, issuing refunds, handling chargebacks and maintaining accurate financial records.

Customer Support

Responding to questions, processing returns and exchanges, resolving complaints and following up on your requests.

Website Security & Fraud Prevention

Detecting and preventing fraudulent orders, unauthorized access, abuse of promotions and other security incidents.

Business Improvement & Analytics

Understanding how our website performs, which products are of interest, and how to improve navigation, sizing information and the checkout experience.

Marketing Communications

Sending newsletters, promotions and product updates where you have signed up. You can unsubscribe at any time using the link in every email.

Advertising & Measurement

Measuring the effectiveness of our advertising and, where permitted, showing you relevant ads on third-party platforms. See Section 4 for opt-out options.

Legal & Compliance

Meeting tax, accounting, consumer protection and other legal obligations, and establishing or defending legal claims.

4. Cookies & Tracking Technologies

A cookie is a small text file placed on your device when you visit a website. We and our service providers use cookies, pixels, tags, local storage and similar technologies to operate our store and understand how it is used.

Strictly Necessary

Required for the cart, checkout, login, security and fraud prevention. These cannot be switched off.

Functional

Remember your currency, language, region and saved preferences.

Analytics

Help us measure traffic, page performance and how customers move through the site, including Google Analytics.

Advertising

Used to measure ad performance and, where permitted, to show you relevant ads on other websites and platforms.

Google Services

We use Google Analytics and Google advertising services (including Google Ads conversion tracking and remarketing). These services use cookies and identifiers to help us understand website usage and advertising performance. Google may process this information in accordance with its own privacy policy, available at policies.google.com/privacy. You can opt out of Google Analytics by installing the browser add-on at tools.google.com/dlpage/gaoptout, and manage personalized advertising at adssettings.google.com.

Managing Cookies

You can control cookies through your browser settings, including blocking or deleting them. Please note that disabling strictly necessary cookies may prevent the cart and checkout from working correctly. You may also opt out of interest-based advertising from participating companies at optout.aboutads.info and optout.networkadvertising.org.

Do Not Track & Global Privacy Control

Our website does not currently respond to browser "Do Not Track" signals, as no common industry standard has been adopted. However, we do recognize and honor the Global Privacy Control (GPC) signal as a valid request to opt out of the sale or sharing of personal information for residents of states where this right applies.

5. When Information Is Shared

We do not sell your personal information for money. We share personal information only with the categories of recipients listed below, and only to the extent necessary for them to perform services on our behalf under contract.

  • Payment providers — to process transactions, refunds and chargebacks securely.
  • Shipping and fulfillment partners — to prepare, ship and deliver your orders and process returns.
  • Ecommerce platform and website hosting providers — to operate and host our online store.
  • Fraud prevention and security services — to screen orders and protect against fraudulent activity.
  • Email, SMS and customer support platforms — to send transactional messages and respond to your inquiries.
  • Analytics and advertising providers — to measure website and campaign performance.
  • Professional advisers — such as accountants, auditors and legal counsel, under confidentiality obligations.
  • Legal authorities — where required by applicable law, subpoena, court order or to protect our rights, property or safety, or that of our customers.
  • Business transfers — in connection with a merger, acquisition, financing or sale of assets, your information may be transferred as part of that transaction, subject to this Privacy Policy.
"Sharing" for cross-context behavioral advertising

Certain state privacy laws define the use of advertising cookies as "sharing" or "targeted advertising", even when no money changes hands. To the extent our use of advertising and analytics cookies qualifies as such, you may opt out at any time by emailing support@birkcorner.com or by enabling the Global Privacy Control signal in your browser. We do not sell or share the personal information of consumers we know to be under 16 years of age.

6. California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have the following rights regarding your personal information:

  • Right to know — the categories and specific pieces of personal information we have collected, the sources, the purposes, and the categories of third parties to whom it was disclosed.
  • Right to delete — request deletion of personal information we have collected, subject to legal exceptions.
  • Right to correct — request correction of inaccurate personal information.
  • Right to opt out — opt out of the sale or sharing of personal information for cross-context behavioral advertising.
  • Right to limit — limit the use and disclosure of sensitive personal information. We do not collect or use sensitive personal information for purposes requiring this right.
  • Right to non-discrimination — we will not deny you goods or services, charge different prices, or provide a different level of quality because you exercised a privacy right.
  • Authorized agents — you may designate an authorized agent to submit a request on your behalf, with written proof of authorization.

Categories of Personal Information Collected (Last 12 Months)

Category Examples Collected Sold
Identifiers Name, email, postal address, phone number, IP address Yes No
Customer records Billing and shipping details, order history, partial payment details Yes No
Commercial information Products purchased, returns, browsing and purchasing tendencies Yes No
Internet or network activity Pages viewed, session duration, referring pages, cookie identifiers Yes No
Geolocation data Approximate city/region derived from IP address Yes No
Inferences Product preferences derived from browsing and purchase history Yes No
Sensitive personal information Government IDs, precise geolocation, biometric or health data No No

Shine the Light (Cal. Civ. Code § 1798.83): California residents may request information about disclosures of personal information to third parties for their direct marketing purposes. We do not disclose personal information to third parties for their own direct marketing purposes.

7. Other U.S. State Privacy Rights

Residents of Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, Delaware, Iowa, Nebraska, New Hampshire, New Jersey, Tennessee, Minnesota, Maryland, Indiana, Kentucky, Rhode Island and other states with comprehensive privacy laws may have the right to:

  • Confirm whether we process your personal data and access that data
  • Correct inaccuracies in your personal data
  • Delete personal data you provided or that we obtained about you
  • Obtain a portable copy of your personal data in a readily usable format
  • Opt out of targeted advertising, the sale of personal data, and profiling that produces legal or similarly significant effects

Appeals: If we decline to act on your request, you may appeal that decision by replying to our response or emailing support@birkcorner.com with the subject line "Privacy Appeal". We will respond to appeals within 45 days (or 60 days where permitted). If your appeal is denied, you may contact your state Attorney General to submit a complaint.

Nevada residents: Nevada law allows residents to opt out of the sale of certain covered information. We do not sell covered information as defined by Nevada law, but you may submit a request to support@birkcorner.com.

8. How to Exercise Your Rights

To submit a privacy request, email support@birkcorner.com with the subject line "Privacy Request", or call +1 (347) 824-5644 during support hours. Please include your full name, the email address used for your order, and a description of your request.

  • Verification: To protect your information, we will verify your identity before acting on a request, typically by matching the details you provide against our order records. We may request additional information if we cannot verify you with what is provided.
  • Response time: We will acknowledge your request within 10 business days and respond substantively within 45 calendar days. If more time is needed, we will notify you and may extend by an additional 45 days.
  • Cost: Requests are free of charge. We may charge a reasonable fee or decline to act if a request is manifestly unfounded, excessive or repetitive, and we will explain why.
  • Limitations: We may retain information necessary to complete transactions, comply with legal obligations, prevent fraud, or establish or defend legal claims, even after a deletion request.

9. Data Retention

We keep personal information only for as long as necessary for the purposes described in this policy, and then delete or anonymize it.

  • Order and transaction records: retained for up to 7 years to meet tax, accounting and consumer protection obligations.
  • Customer support correspondence: retained for up to 3 years after the matter is resolved.
  • Marketing contact details: retained until you unsubscribe or after 24 months of inactivity, whichever comes first.
  • Analytics and cookie data: retained for up to 26 months.
  • Fraud prevention records: retained as long as necessary to protect against repeat fraudulent activity.

10. Data Security

We use technical and organizational safeguards designed to protect your information from unauthorized access, disclosure, alteration or destruction, including:

  • SSL/TLS encryption across the entire website and checkout
  • PCI-DSS compliant payment processing — we do not store full card numbers
  • Access controls limiting staff access to what is needed for their role
  • Vetted service providers bound by written data protection terms
  • Regular monitoring for suspicious or fraudulent activity

Although we apply industry-standard security practices, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. If a breach affecting your personal information occurs, we will notify you and the relevant authorities as required by applicable law.

11. Additional Important Information

Children's Privacy

Our website is intended for users aged 18 and over and is not directed at children. We do not knowingly collect personal information from children under 13, in accordance with the Children's Online Privacy Protection Act (COPPA). If we learn that we have collected such information, we will delete it promptly. Parents or guardians who believe a child has provided us information may contact support@birkcorner.com.

Marketing & Communications

Marketing emails are sent only where you have opted in, and every message includes an unsubscribe link, in line with the CAN-SPAM Act. If you opt in to SMS updates, message and data rates may apply and you may reply STOP to cancel at any time. Transactional messages about your order will still be sent, as they are necessary to fulfill your purchase.

International Visitors & Data Transfers

Our website is operated from the United States and our servers and service providers may be located in the United States and other countries. If you access our website from outside the United States, your information will be transferred to, stored and processed in the United States, where data protection laws may differ from those in your country.

Third-Party Links

Our website may contain links to third-party websites, plugins or social media platforms. We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their privacy policies before providing them with personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. The revised version will be posted on this page with an updated "Last Updated" date. Where changes are material, we will provide additional notice, such as by email or a prominent notice on our website. We encourage you to review this page periodically.

Complaints

We aim to resolve every privacy concern directly. If you are not satisfied with our response, you may lodge a complaint with your state Attorney General or, for California residents, with the California Privacy Protection Agency.

Questions About Your Privacy?

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to opt out of targeted advertising, our customer support team is ready to assist you. We respond to all privacy requests within the timeframes required by applicable law.

Address

Birkcorner
600 Congress Ave, Suite 1301
Austin, TX 78701
United States

Contact

support@birkcorner.com

+1 (347) 824-5644

Support Hours

Monday–Friday: 9:00 AM–6:00 PM CT
Saturday: 10:00 AM–2:00 PM CT
Sunday: Closed

Effective Date: August 14, 2026  •  Last Updated: August 14, 2026  •  © 2026 Birkcorner. All rights reserved.